At Bella Natural Wellness, we strive to ensure your satisfaction with our products. If you are not completely happy with your purchase, our refund policy is outlined below.
Eligibility for Refunds We accept refund requests under the following conditions: The product received is damaged, defective, or incorrect.
The refund request is made within 7 days of the delivery date. The product must be unused, in its original packaging, and accompanied by proof of purchase.
Non-Refundable Items We do not offer refunds for:
Products that have been opened, used, or tampered with. Items purchased on sale or through special promotions. Gift cards or digital products.
Refund Process To request a refund: Contact our customer service at hello@bellanatural.lk or 0767293047 within 7 days of delivery.
Provide your order number, proof of purchase, and a description of the issue. Our team will review your request and may ask for photos of the product for verification. Once approved, you will receive instructions on how to return the product.
Return Shipping Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.
We recommend using a trackable shipping service to ensure safe return.
Refund Approval and Timing
Once we receive and inspect the returned product, we will notify you of the refund status.
Approved refunds will be processed within 7-10 business days to the original payment method.
Contact Us For any questions or concerns regarding our refund policy, please contact: Bella Natural Wellness 448/A, Temple Road, Thalawathugoda, Email – hello@bellanatural.lk, Hotline – 0767293047
